If you run or own a hotel, it’s likely that roles like service manager, front desk personnel, housekeeping workers, concierge, restaurant wait staff, and so on are at the top of your staffing needs.
However, in many situations, it can be worth branching out further and investing in security guard services. Having these types of staff members on hand can often bring even more security to your venue and guests than you might expect. Here are some benefits to consider.
Making Employees And Customers Feel Safer
One of the prime reasons you might like to hire hotel security staff is that your employees and customers will feel safer.
Knowing there are trained people on hand to spot and handle crime makes people relax and be less on edge, which in turn means your workers can concentrate on their jobs more effectively, and your guests can better enjoy their stay and thus be more likely to stay longer, return in the future, and recommend your lodgings to their friends, family members, and colleagues.
Deterring Crime And Protecting Customer Belongings
The other key benefit of having hotel security staff is that they will deter crime in and around your building. Their presence should be enough to make most people with nefarious aims think twice, as they won’t want to get caught and face the repercussions.
If you hire security patrol services, you should notice a drop in the theft of customer handbags, wallets, tech tools, and jewelry, among other things.
Plus, this on-site guard presence should help prevent the theft of hotel property, such as glasses, alcohol, small accessories, and the like.
It will also help to prevent property damage. Unfortunately, guests sometimes trash hotel rooms or other parts of buildings and cause thousands of dollars worth of damage.
Placing security officers around your hotel will deter people from going to this extreme.
Handling Disorderly Conduct And Other Issues As They Arise
Often, accommodation providers have problems with unruly guests or day visitors to a hotel. Such tricky times often arise due to people having too many drinks or arguing with hotel staff or other guests. These problems can quickly escalate and get out of hand if you’re not careful.
Helpfully, private security officers are trained in methods of de-escalating drama like this and can help calm agitations down ASAP.
This will lower the chances of your staff or guests getting hurt, other visitors being turned off from staying or continuing to stay due to uncomfortable or violent situations, or the hotel developing a negative reputation.
Providing A Witness To Police If Needed
If you have hotel security staff, they can also provide a witness state to police if any problems arise. This information can help police catch and/or charge people who do the wrong thing and also reduce your stress because you can leave this often time-consuming task up to security workers rather than handling it yourself.
Monitoring Surveillance And Other Equipment
Many hotels invest in quality surveillance cameras and other security equipment to help them deter crime and identify wrongdoers if laws are broken or other problems arise.
However, the issue is that many of these cameras and the like get forgotten. They’re not of as much use if no one ends up paying attention to footage or picking up on potential security risks due to what gets spotted on a screen or elsewhere.
If you hire hotel security staff, though, you can request that these people take over the job of monitoring equipment and alerting you and other team members to real-time crimes or suspicious activities.
Security officers also know what to look for, which makes them the ideal candidates to keep an eye on these features.
Training Staff Members On Best Security Practices
In addition, you may be keen to have some hotel security staff who can spend time training your current employees or contractors on the best possible security practices.
For example, security personnel can teach hotel workers safe ways to count and handle money, credit cards, keys, and items that customers request to have placed in a secure area during their stay.
These security officers can also guide staff on how to prepare for or react to fires, evacuations, terrorist attacks, kidnappings, and so on.
As you can see, many benefits can be enjoyed from employing highly-trained security personnel for your hotel today, whether you have them on-site part of the day, 24 hours per day, or just on some occasions. It’s worth considering making this investment today.