Experiencing an Amazon delivery mishap can cause quite a bit of frustration, especially when your eagerly awaited package ends up at the wrong address.

As a frequent online shopper, it’s important to know what steps to take when faced with such a situation, so that you may quickly resolve the issue and get your hands on your intended purchase.

Firstly, don’t panic.

It’s essential to stay calm and take a systematic approach to tracking down your package.

Start by checking the status of your order on the Amazon website or app, where you may find some clues regarding its whereabouts.

If it shows as “delivered” but you can’t find it, consider asking neighbors or looking for it in safe spots around your property.

In case you still can’t locate your package or confirm it has been delivered to the wrong address, it’s time to take action.

Reach out to Amazon’s customer service or contact the carrier directly.

They will assist you in tracking down your package, offering a replacement, or providing a refund if necessary.

Just remember, being proactive and communicating with the relevant parties can make the process smoother and help rectify the problem in no time.

Common Causes of Amazon Delivering to the Wrong Address

amazon delivery

In this section, we’ll explore some of the common reasons for Amazon packages ending up at the wrong location.

It’s important to be aware of these causes so you can take the necessary precautions when placing your orders.

Typos in Shipping Information

One of the most common causes of packages being delivered to the wrong address is a simple typo in the shipping information.

When you’re entering your address, it’s easy to accidentally hit the wrong keys or overlook a mistake. To avoid this issue:

  • Double-check your shipping information before submitting your order
  • Ensure your autofill settings are accurate and up-to-date
  • Take your time when entering information to avoid making careless errors

Street Name and Apartment Number Errors

Another common cause of incorrect deliveries is confusion with street names and apartment numbers.

Here are some specific issues to watch out for:

  • Missing or incorrect street direction: Make sure to include the right direction (e.g., N. Main Street vs. S. Main Street) when entering your address.
  • Wrong apartment number: If you live in an apartment complex, be extra cautious when entering your apartment number to avoid mix-ups with your neighbors’ deliveries.
  • Similar street names in the same city: Sometimes, cities have several streets with similar names (e.g., Oak Street vs. Oak Lane). Double-check that you’re entering the correct street name for your address.

By being vigilant about the accuracy of your shipping information and keeping these common causes of Amazon delivery errors in mind, you can greatly reduce the likelihood of your packages ending up at the wrong address.

Amazon Delivered to the Wrong Address: Steps to Take When Your Amazon Package is Delivered to the Wrong Address

amazon wrong delivery

Check Tracking Information

First, go to Your Orders on your Amazon account and find the tracking information for your missing package.

Double-check the shipping address you entered when placing the order, and make sure it’s correct.

Additionally, examine the tracking details to determine if the package was marked as delivered or if there might be delays.

Contact Your Neighbors

In case your package was accidentally delivered to a neighboring address, it’s a good idea to check with your neighbors.

Ask them if they received your package by mistake, and if they did, kindly request them to return it to you.

This step is crucial, as your package could be just a few doors away from you.

Report the Mistake to Amazon Customer Service

If you still can’t locate your package after checking the tracking information and asking your neighbors, it’s time to contact Amazon Customer Service.

Here’s how:

  1. Log in to your Amazon account.
  2. Visit the Amazon Customer Service center.
  3. Choose “A delivery, order or return”.
  4. Click on the product that never showed up
  5. Select “Says delivered, but it’s not here”.
  6. Click “I need more help” followed by “Start chatting now” or call 1-877-586-3230.

Amazon Customer Service will help you further by trying to locate your package.

If they cannot find it, they will most likely offer you a refund or ship a replacement to the correct address.

Just remember that it’s important to act fast and report any issues with your delivery as soon as possible to resolve the situation efficiently.

Amazon’s Action Plan for Missing Packages

When your Amazon package is delivered to the wrong address, it’s essential to know the steps Amazon takes to help you recover it.

In this section, we’ll discuss the different approaches Amazon takes, including replacement options, refunds, and returns.

Replacement Options

If your order doesn’t show up within 24-48 hours after it’s marked as delivered, Amazon may offer to send you a replacement for the missing item.

To request a replacement, follow these steps:

  1. Log into your Amazon account and go to the “My Orders” page.
  2. Find the order that was delivered to the wrong address and select “Problem with your order.”
  3. Choose “Says delivered, but it’s not here.”

Afterward, Amazon’s customer support can help determine if a replacement is suitable for your case.

Additionally, you can contact them via phone at 1-888-280-4331 or through a live chat session, which allows you to easily type out the issue, get a direct response, and have evidence of your conversation.


If Amazon determines that a replacement isn’t the best solution for your situation or you’re not satisfied with a replacement item, you may be eligible for a refund.

To request a refund:

  1. Select “Orders” in your Amazon account.
  2. Choose the order with the missing package.
  3. Click on “Problem With Order.”
  4. Select “Request a Refund.”
  5. In the drop-down menu, choose a reason for the refund.
  6. Click “Submit.”

Please note that the refund process may vary depending on whether your package was shipped through third-party vendors or Amazon directly.


In cases where your package was delivered to a wrong address and the recipient returns it to Amazon, the company might get in touch with you to discuss the situation.

As an option, you can either request a replacement or a refund, depending on your preference and eligibility.

If you end up receiving the original package after a replacement has been sent, you can contact Amazon’s customer service to guide you through the return process.

By understanding the options available to you when your package is wrongly delivered, you can take proper action to ensure a satisfactory resolution.

Working with Delivery Carriers and Drivers

calling amazon

When your Amazon package is delivered to the wrong address, contacting the delivery carriers and drivers can help resolve the issue.

This section provides information on what to do when dealing with USPS, UPS, FedEx, and Amazon Driver.


In case of a misdelivered package by USPS, you should first check the tracking info to confirm the delivery status.

If the package is marked as delivered but you haven’t received it, wait for a day or two as the package might still be in transit.

If it doesn’t arrive, contact your local Post Office with the tracking number and explain the situation.

They might be able to locate the package or provide additional information on the delivery.


When UPS is the carrier and your package is delivered to the wrong address, start by checking the tracking information to verify the delivery status.

If needed, you can open a claim with UPS using their online form or by calling their customer service line.

Provide them with the tracking number and details of the misdelivery. UPS will investigate the issue and may recover the package or compensate you for the lost item.


For packages misdelivered by FedEx, verify the delivery status through the tracking info.

If the package is marked as delivered but is not received, reach out to FedEx customer support with your tracking number and explain the issue.

They will launch an investigation to locate the package, and if unsuccessful, they may offer compensation for the lost item.

Amazon Driver

If an Amazon driver delivered your package to the wrong address, you can check the Amazon app or website to view the delivery photo.

If the photo shows a different address, contact Amazon customer service with the order number and delivery photo.

They will work with the driver to locate the package or provide a refund or replacement if unable to recover it.

Remember, when working with delivery carriers and drivers, always provide accurate information and remain patient while they investigate the issue.

Preventing Future Issues with Amazon Deliveries

Confirm Shipping Details

To prevent issues with your Amazon deliveries in the future, always double-check your shipping details before placing an order.

Ensure your address, including apartment number, is correct and up to date.

Adding clear delivery instructions and any necessary access codes can also help the carrier deliver your package accurately.

Security Tips to Prevent Package Theft

home security camera

Package theft, or “porch piracy,” is a growing concern for many online shoppers.

Here are some tips to help you protect your packages:

  • Install a security camera: Position a visible security camera at your front door to deter thieves and capture any incidents of theft.
  • Require a signature: Request a signature upon delivery for your more valuable packages. This way, the carrier won’t leave the package unattended.
  • Use Amazon Lockers or alternative delivery options: Amazon Lockers are a secure alternative to doorstep deliveries. You can also opt for delivery to a trusted neighbor, family member, or your workplace.
  • Schedule deliveries: If you are an Amazon Prime member, take advantage of the Amazon Day delivery option to select a preferred day when you know you will be home to receive your packages.

Understanding Amazon Prime Membership Benefits

Being an Amazon Prime member has additional benefits that can help you prevent delivery issues:

  • Amazon Day Delivery: As mentioned earlier, this benefit allows you to choose a specific day for all your packages to be delivered, reducing the chances of theft and ensuring you are available to receive your orders.
  • An exclusive customer service line: Prime members have access to dedicated customer service representatives who can help resolve any issues with your deliveries more efficiently.
  • Free returns and faster shipping: Prime membership offers free and fast shipping on eligible items, making returns and replacements easier if there is an issue with your delivery.

By following these guidelines and making use of your Amazon Prime membership benefits, you can reduce the risk of future delivery issues and enjoy a smooth online shopping experience.

Key Takeaways

If Amazon delivered your package to the wrong address, don’t worry! It’s not an uncommon issue and can be resolved through a few simple steps.

Here’s what you need to do:

  1. Check the tracking information: Verify if the package was actually marked as delivered. Sometimes, there could be a delay in the delivery, and it might still be on its way.
  2. Wait an extra 24 to 48 hours: Before taking any action, give it an extra day or two. In some cases, packages might be marked as delivered before they actually arrive at your doorstep.
  3. Ask your neighbors: If the package is marked as delivered and you still haven’t received it, there’s a chance it was delivered to your neighbors by mistake. Politely approach them and inquire if they received your package.
  4. Contact Amazon customer service: If you’ve already done the above steps and still haven’t located your package, it’s time to reach out to Amazon customer service. You can contact them by calling 1-877-586-3230, or through online chat. Be sure to have your order number handy to help them assist you more efficiently.

Once you’ve contacted customer service, they will try their best to recover your package.

If they are unable to locate your package, Amazon will either provide you with a refund or send a replacement order, ensuring a positive resolution to the issue.

Please remember that mistakes can happen, but you, as the customer, always have options to get things sorted out.

The situation might seem frustrating, but with some patience and open communication with customer service, you’ll likely be able to get your package or a replacement with minimal hassle.